Terms & Conditions

This website is operated by Outer Heaven di Mori Francesco, owner of the Bottega Alvina brand.
All products available on this website are sold under the Bottega Alvina brand. Throughout these Terms & Conditions, the terms “we”, “us” and “our” refer to Bottega Alvina.

By browsing this website or purchasing a product, you agree to be bound by these Terms & Conditions, including any additional policies referenced through links on this website.
These Terms apply to all users of the website, including visitors, customers, collaborators and suppliers.

Please read these Terms carefully. If you do not agree to them in their entirety, you may not use this website or its services.

You also acknowledge that the conditions relating to shipping, returns, customs duties and product delivery are governed by the Shipping & Returns page, which forms an integral part of these Terms & Conditions.

SECTION 1 – USE OF THE WEBSITE

By using this website, you declare that you:

  • are at least 18 years old (or have reached the age of majority in your jurisdiction);
  • will not use our products or services for any unlawful purpose;
  • will not violate any applicable laws, including copyright laws;
  • will not transmit viruses, worms or any malicious code.

Any violation of these Terms will result in the immediate termination of your access to our services.

1.1 – PAYMENTS AND DEPOSITS FOR CUSTOM COMMISSIONS

Payment may be required either in full or as a partial payment (deposit), depending on the conditions specified in the product listing. Any remaining balance must be paid before the order is shipped.

Once a preorder has been placed, or a deposit has been paid for a Made to Order Icons collectible or a custom commission, the order is considered binding.

Any cancellation request will be evaluated on a case-by-case basis, taking into account the production stage and any costs already incurred.

All communications regarding commissions and preorders are conducted exclusively in writing via email or through Bottega Alvina’s official communication channels.

1.2 – RIGHT OF WITHDRAWAL

The right of withdrawal may be exercised through the dedicated online form available on the Right of Withdrawal page, which allows you to submit a withdrawal declaration in accordance with Article 54-bis of the Italian Consumer Code.

In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to goods that are custom-made, personalised or produced to order.

Cancellation requests submitted before production has started may be evaluated on a case-by-case basis.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason and at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve: (a) transmissions across various networks; and (b) changes required to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission across networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, the use of the Service, access to the Service or any contact on the website through which the Service is provided, without our prior written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete or outdated. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or up-to-date sources of information. Any reliance on the material on this website is at your own risk.

This website may contain historical information. Historical information is not current and is provided for reference purposes only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – CHANGES TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice.

We reserve the right to modify or discontinue the Service (or any part of its content) at any time without prior notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per person, household or order. These restrictions may apply to orders placed using the same customer account, the same credit card, and/or the same billing or shipping address.

If we modify or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time of purchase. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by wholesalers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, billing information and payment details, so that we can complete your transactions and contact you when necessary.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools over which we have no control or management.

You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations or conditions of any kind. We accept no liability arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through this website is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and approve the terms and conditions provided by the relevant third-party providers.

We may also introduce new services, features, tools or resources through this website in the future. Such new features and services will also be subject to these Terms & Conditions.

SECTION 8 – THIRD-PARTY LINKS

Some content, products and services available through our Service may include materials provided by third parties.

Third-party links on this website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites and we provide no warranty or assume any liability for any third-party websites, materials, products or services.

We are not liable for any damages or losses related to the purchase or use of goods, services, resources, content or any other transactions made through third-party websites. Please review the policies and practices of any third-party website carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

SECTION 9 – COMMENTS, FEEDBACK AND USER SUBMISSIONS

If you submit comments, ideas, suggestions, proposals, creative materials or other content to us by email, through the website or by any other means (collectively referred to as “Comments”), whether at our request or voluntarily, you agree that we may edit, copy, publish, distribute, translate and otherwise use such Comments in any medium, at any time and without restriction.

We are under no obligation to:

  • keep any Comments confidential;
  • pay compensation for any Comments;
  • respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, pornographic or otherwise objectionable, or that violates these Terms & Conditions or the intellectual property rights of any party.

You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy, publicity or other personal or proprietary rights. You further agree that your Comments will not contain defamatory, unlawful, abusive or obscene material, nor any malware, viruses or other malicious software that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties regarding the origin of any Comments. You are solely responsible for the Comments you submit and for their accuracy. We assume no responsibility or liability for any Comments posted by you or by any third party.

SECTION 10 – PERSONAL INFORMATION

The collection and processing of personal data, including payment information, addresses and contact details, are governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times, availability or other information.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice, including after an order has been submitted.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except where required by applicable law. No specified update or refresh date should be interpreted as indicating that all information in the Service or on any related website has been modified or updated.

Product availability, including Ready to Ship, Preorder, and Made to Order status, may change without prior notice depending on stock levels, production schedules, or manufacturing capacity.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set out in these Terms & Conditions, you are prohibited from using this website or its content:

  • for any unlawful purpose;
  • to solicit others to perform or participate in unlawful acts;
  • to violate any international, national, regional or local laws or regulations;
  • to infringe or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, intimidate or discriminate against anyone;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, pretext, spider, crawl or scrape;
  • for any obscene or immoral purpose;
  • to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without prior notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through the Service are provided “as is” and “as available”, without any representation, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Outer Heaven di Mori Francesco, Bottega Alvina, its owners, employees, collaborators, suppliers or service providers be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including loss of profits, revenue, savings, data, replacement costs or any similar damages arising from your use of the Service or any products purchased through the Service, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such jurisdictions shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Outer Heaven di Mori Francesco, operating under the Bottega Alvina brand, and its collaborators, suppliers, service providers and affiliates from any claim, demand, liability, damages, costs or expenses (including reasonable legal fees) arising from your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

Any obligations and liabilities incurred by the parties before the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use this website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms & Conditions, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part of them).

SECTION 17 – GOVERNING LAW

These Terms & Conditions and any separate agreements through which we provide you with Services shall be governed by and interpreted in accordance with the laws of Italy.

Any dispute relating to the use of this website or the purchase of products shall be subject to Italian jurisdiction, without prejudice to any mandatory rights granted to consumers under applicable law.

SECTION 18 – CHANGES TO THESE TERMS & CONDITIONS

You can review the most current version of these Terms & Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms & Conditions by publishing updates on this website. It is your responsibility to check this page periodically for changes.

Your continued use of, or access to, this website following the publication of any changes constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions regarding these Terms & Conditions should be sent to:

Bottega Alvina
a brand by Outer Heaven di Mori Francesco

Email: info@bottegaalvina.com

VAT Number: IT03307430607

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